π Troubleshooting & Help
Common issues and solutions for using PixelProbe tools
β "No metadata found" or "N/A" for all fields
If you're seeing N/A for all metadata fields, here are the most common reasons:
πΈ PNG or edited photos
Why: PNG files typically don't store EXIF data. Screenshots are also usually PNG format.
Solution: Use original JPG/JPEG photos from your camera or phone. If you edited the photo, try the original file.
π Downloaded from social media
Why: Instagram, Facebook, and Twitter strip most metadata before serving images.
Solution: Use the original photo from your camera roll before uploading to social media.
βοΈ Photo was previously cleaned
Why: You or someone else may have already removed the metadata.
Solution: This is actually good for privacy! If you need the metadata, find the original uncleaned file.
π± Location services were disabled
Why: Your camera app didn't have permission to access location when the photo was taken.
Solution: Enable location services for your camera app if you want GPS data embedded.
π File won't upload or "Invalid file" error
Having trouble uploading your photo? Check these common issues:
π File size is too large
Issue: Files over 50MB may be slow to process or fail.
Solution: Try compressing the image or using a smaller version. Most phone photos are under 10MB.
πΌοΈ Unsupported file format
Supported formats: JPG, JPEG, PNG, HEIC, WebP, and most RAW formats (CR2, NEF, ARW, DNG)
Not supported: GIF, BMP, TIFF, PDF
Solution: Convert your file to JPG using an image editor.
π Browser compatibility
Issue: Very old browsers may not support modern file APIs.
Solution: Try using Chrome, Firefox, Safari, or Edge (updated to latest version).
πΎ File is corrupted
Issue: The file may be damaged or incomplete.
Solution: Try opening the file in an image viewer first. If it doesn't open, the file is corrupted and can't be processed.
πΊοΈ Map not loading or showing location
Having issues with the Location Finder tool? Here's what to check:
π No GPS data in photo
Most common cause: Your photo doesn't contain GPS coordinates.
How to check: Use the EXIF Data Viewer tool first. Look for "GPS Latitude" and "GPS Longitude" fields. If they show "N/A", the photo has no location data.
Solution: Take a new photo with location services enabled on your device.
π Network connectivity issues
Issue: The map tiles and geocoding service require an internet connection.
Solution: Check your internet connection. Try refreshing the page. GPS coordinates will still be shown even if the map doesn't load.
π¦ Geocoding service rate limit
Issue: You've checked too many locations too quickly.
Solution: Wait a few minutes before trying again. The GPS coordinates are still visible and accurate.
βοΈ Other common issues
π Page is stuck loading
Solution: Refresh the page (Ctrl/Cmd + R). For very large files, wait up to 30 seconds. Clear your browser cache if the problem persists.
πΎ History features not working
Issue: You're in private/incognito browsing mode.
Solution: History features require regular browsing mode. Your photos are still processed client-side and never uploaded, even in regular mode.
π± Mobile app not working correctly
Solution: Make sure you're using your mobile browser (Safari, Chrome), not a social media in-app browser. In-app browsers may have limited functionality.
β¬οΈ Download not starting
Solution: Check if your browser is blocking downloads. Look for a blocked popup notification in your address bar. Allow downloads from this site.
π¬ Still need help?
If you're still experiencing issues after trying these solutions, we want to hear from you!
Contact us: When reporting an issue, please include:
- β’ Which tool you were using (EXIF Viewer, Privacy Scanner, etc.)
- β’ What browser you're using (Chrome, Safari, Firefox, etc.)
- β’ What device you're on (iPhone, Android, Windows PC, Mac, etc.)
- β’ File format you were trying to process (JPG, PNG, HEIC, etc.)
- β’ What error message you saw (if any)
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